Account Manager - Dentist ( US Account)

Job Summary: We're looking for a proactive and people-oriented Account Manager to join our team. In this role, you'll be responsible for managing key client accounts in US, driving growth, and leading a small team to deliver results. You'll collaborate across departments to ensure client satisfaction and align with company goals. Key Responsibilities: Client Management Build and maintain strong, long-term relationships with clients Manage and grow a portfolio of key accounts within the German-speaking market, ensuring high levels of client satisfaction and retention. Understand client needs and provide tailored solutions Drive account growth through upselling, cross-selling, and renewals Proactively resolve client issues in a timely and effective manner Monitor and report on account performance, KPIs, and client satisfaction Team Leadership Supervise and support direct reports with coaching and regular feedback Allocate tasks effectively and manage team workflows Monitor team performance and guide continuous improvement Identify and implement process improvements to enhance efficiency and results Collaboration & Strategy Collaborate with internal teams (sales, customer success, operations) to meet client expectations Contribute to the development and execution of account growth strategies Keep leadership informed of key client updates, challenges, and opportunities Support the delivery of company-wide KPIs and strategic objectives Job Requirements: Bachelor's degree in Dentistry, or related field Fluency in English, with excellent verbal and written communication skills. 2–5 years of experience in client management, account handling, or customer success Proven track record of managing and growing key accounts in a B2B environment. Demonstrated ability to analyze data, generate insights, and make data-driven decisions. Strong communication and relationship-building skills Ability to work independently and remotely, demonstrating high levels of self-motivation and organization. Proven ability to lead teams and manage multiple priorities Analytical mindset with attention to detail