2nd Line Dental IT Technician

Company Description At Sync Dental, we are a growing group of modern, patient-focused dental practices across Surrey, dedicated to delivering outstanding clinical care and exceptional patient experiences. We pride ourselves on creating welcoming environments for both our patients and our teams, where professionalism, teamwork, and continuous improvement are at the heart of everything we do.Our practices combine high-quality NHS and private dentistry, supported by experienced clinicians, skilled support teams, and a strong commitment to innovation and excellence. We believe that our people are our greatest asset, which is why we invest in their development, wellbeing, and long-term career growth.As part of Sync Dental, you'll join a supportive and ambitious organisation that values leadership, accountability, and collaboration. This is an exciting opportunity to play a key role in shaping the success of our practices while making a meaningful difference to the lives of our patients and colleagues every day. Role Description The Dental IT Technician is a full-time, on-site role based in the South East of England, supporting the technology infrastructure across syncdental clinics. This role involves maintaining and troubleshooting hardware and software used in dental practices, including practice management systems, imaging equipment, network devices, and user workstations. The technician will provide day-to-day technical support to clinicians and administrative teams, resolving IT issues, managing user accounts, and ensuring data security and system reliability. Responsibilities also include coordinating with external vendors, assisting with system upgrades and installations, and documenting procedures and configurations. Qualifications Strong Information Technology skills with experience working in clinical or regulated environments. Proficiency in Troubleshooting and Technical Support for hardware, software, and network issues. Customer Service skills to support clinical and administrative staff in a professional, solution-focused manner. Ability to deliver Training and user guidance on dental practice systems and digital tools. Understanding of data privacy, cybersecurity, and backup procedures, ideally within healthcare settings. Relevant IT certifications or vocational qualifications (e.g., CompTIA A+, Network+, or equivalent) are beneficial. Experience with practice management software, imaging systems, or other healthcare IT platforms is an advantage. Strong communication skills, attention to detail, and the ability to work independently and as part of a multidisciplinary team. Working Pattern: Full-time (40 hours per week) Benefits: Company events Company pension On-site parking Join Sync Dental and lead our practices to new heights. If you are passionate about dentistry and have the skills to drive our practices forward, we would love to hear from you. Pay: £30,000.00-£40,000.00 per year