KEY ACCOUNT MANAGER (Dentist is a must)

About K Line K Line is a leading OEM white-label clear aligner manufacturer, partnering with dental brands, DSOs, orthodontist networks, and aligner distributors to manufacture and deliver high-quality clear aligners under our partners own brands — serving a growing client base across 50+ countries. The Role We're hiring a Key Account Manager to own the full post-sale lifecycle of K Line's highest-value accounts — DSOs, high-volume orthodontists, dental labs, and strategic B2B brand partnerships. Once a VIP account crosses its revenue threshold, you become its single point of contact: leading implementation, driving upsell and clinical activation, and owning retention and growth for the life of the relationship. This is a senior, standalone commercial role for someone who wants to build deep, long-term partnerships with our most important customers rather than move on to the next deal. What You'll Do Lead and grow a portfolio of assigned VIP accounts, retaining them against — and exceeding — quarterly revenue targets Own technical implementation: portal setup, workflow mapping, CRM configuration oversight, and Titan software training Bring clinical knowledge to the onboarding process to accelerate time-to-first-case and reduce friction for new accounts Coordinate multi-clinic and multi-location rollouts for DSO and group-practice accounts, including per-location onboarding calls and training Retain full, indefinite ownership of VIP/high-potential accounts once they pass threshold, with a clean handover of smaller accounts to the Customer Champions team Spot and pursue expansion opportunities — new clinics, practices, or locations within existing accounts Monitor account health proactively, flagging risk (declining volumes, disengagement, unresolved issues) before it becomes churn Be the primary relationship owner across email, WhatsApp, and calls, with regular proactive check-ins — not just reactive support Act as the internal escalation point for VIP account issues — shipping disputes, contract/annex delays, marketing handoffs, production and logistics coordination Bridge the customer and internal teams (production, marketing, logistics, compliance) on technical and workflow needs Direct a Commercial Coordinator on day-to-day account monitoring while retaining strategic ownership of the relationship Partner with BDM Sales during the pre-threshold phase for a seamless handover of account history, commitments, and pricing What You'll Bring Proven account management/key account experience, ideally with DSOs, dental groups, healthcare, or another complex B2B environment Comfort owning multi-stakeholder, multi-location relationships end to end Clinical or technical fluency strong enough to guide onboarding and implementation conversations Strong CRM and systems discipline; confident leading software/portal training A retention-and-growth mindset — proactive, not just responsive Excellent cross-functional communication skills; comfortable as the internal escalation point Willingness to travel periodically for VIP account visits Self-directed and effective working remotely Key Account Manager (BDM) — K Line Remote (hybrid travel expected for VIP account visits) How to Apply Interested candidates should send their CV to [HIDDEN TEXT], mentioning Key Account Manager (BDM) in the subject line.