Dentaline call operator
Medway Community Healthcare CIC · Gillingham business Park, United Kingdom
BDS/GDC£25,272 Pro rata
Job overview
Do you have excellent communication skills?
Do you pride yourself on your customer service?
If you answered yes, we’ve got the perfect role for you!
We have two part-time positions available working within Dentaline, you'll be the first point of contact for our service. This role is within a small friendly team.
Tuesday 3 hours 6pm - 9pm and alternate Saturday night 5 hours 6pm - 11pm .
Saturday 3 hours 6pm - 9pm.
There will be a lot of opportunity to cover additional sessions, for staff taking annual leave.
Main duties of the job
To provide a call operator service to members of the public. This will require assessing a patient’s need against set criteria using pre-defined triage algorithms to determine the most appropriate service provision for patients.
Creating an electronic patient record and allocating appointment, where necessary for 3 dentaline clinics.
Maintaining accurate electronic records for all service activity in preparation for monthly reports is essential.
To be the first point of contact for patients telephoning dentaline services requesting dental treatment or advice, managing all calls in an efficient, timely, sympathetic and courteous manner whilst working to pre-defined triage algorithms.
Working for our organisation
So what else?
This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
We encourage staff to get involved in exploring new ways of working and service development.
We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
You’ll be able to develop your skills in a friendly and supportive team.
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print
Informal visits can be arranged on request.
We will offer you the choice of two pension schemes; the NHS
Pension scheme and the Scottish Widows group pension scheme.
Do you have excellent communication skills?
Do you pride yourself on your customer service?
If you answered yes, we’ve got the perfect role for you!
We have two part-time positions available working within Dentaline, you'll be the first point of contact for our service. This role is within a small friendly team.
Tuesday 3 hours 6pm - 9pm and alternate Saturday night 5 hours 6pm - 11pm .
Saturday 3 hours 6pm - 9pm.
There will be a lot of opportunity to cover additional sessions, for staff taking annual leave.
Main duties of the job
To provide a call operator service to members of the public. This will require assessing a patient’s need against set criteria using pre-defined triage algorithms to determine the most appropriate service provision for patients.
Creating an electronic patient record and allocating appointment, where necessary for 3 dentaline clinics.
Maintaining accurate electronic records for all service activity in preparation for monthly reports is essential.
To be the first point of contact for patients telephoning dentaline services requesting dental treatment or advice, managing all calls in an efficient, timely, sympathetic and courteous manner whilst working to pre-defined triage algorithms.
Working for our organisation
So what else?
This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
We encourage staff to get involved in exploring new ways of working and service development.
We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
You’ll be able to develop your skills in a friendly and supportive team.
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print
Informal visits can be arranged on request.
We will offer you the choice of two pension schemes; the NHS
Pension scheme and the Scottish Widows group pension scheme.
Posted 15 Jun 2026 · DentalSync AI — global BDS career platform