Treatment Coordinator

<p>At Tend, we do dentistry differently — without compromising on excellence or ambition.</p>
<p>As a Care Coordinator at Tend, you’ll be at the center of the patient experience — blending hospitality, clinical coordination, and financial guidance to create a seamless and personalized visit for every member. You’re the first smile our patients see and the trusted partner who guides them through every step of their journey, from check-in to treatment to follow-up.</p>
<p>Our model is built for people who are passionate about service, thrive in fast-paced environments, and take pride in making complex processes feel simple and approachable. You’ll work closely with clinical and operational teams to deliver a modern, thoughtful experience that keeps patients coming back — and talking about Tend long after they leave.</p>
<p><strong>What You’ll Do</strong></p>
<ul>
<li>Create a warm, welcoming experience for every patient from arrival through departure</li>
<li>Own the full check-in and check-out process with accuracy, efficiency, and care</li>
<li>Present treatment plans clearly and confidently, helping patients understand their options and next steps</li>
<li>Guide financial conversations, including insurance coverage, patient responsibility, and payment solutions</li>
<li>Partner with the Studio Manager to support daily operations, including opening/closing and schedule management</li>
<li>Collaborate with dentists, hygienists, and clinical teams to ensure a seamless patient experience</li>
<li>Participate in daily huddles to align on schedules, same-day treatment opportunities, and patient needs</li>
<li>Maintain accurate and organized patient records, ensuring information is up to date and accessible</li>
<li>Coordinate referrals and follow-ups across Tend studios and specialty providers</li>
<li>Respond to patient inquiries with accuracy, professionalism, and warmth</li>
<li>Resolve patient concerns in real time using sound judgment and Tend tools</li>
<li>Maintain a clean, organized, and compliant front-of-house environment</li>
<li>Support studio performance goals through schedule optimization and case acceptance</li>
</ul>
<p><strong>Who You Are</strong></p>
<p>You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren’t just words on a wall — they are essential to how we hire, lead, and collaborate. Every Care Coordinator is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our patient experience, and the standard of care we’re proud to deliver every day.</p>
<p><strong>Tend Values:</strong></p>
<ul>
<li><strong>Tend to Others</strong> – Deliver an exceptional, hospitality-driven experience. You anticipate needs and make every patient feel seen, supported, and cared for.</li>
<li><strong>Be Brave Enough to Lead</strong> – Take ownership of the patient experience, proactively solve problems, and step in when support is needed.</li>
<li><strong>Savor the Ride</strong> – Bring positivity and energy to the studio, staying resilient and composed in a fast-paced environment.</li>
<li><strong>Embrace Our Differences</strong> – Communicate with empathy and respect, creating an inclusive and welcoming environment for all patients and teammates.</li>
<li><strong>Rooted in Growth</strong> – Seek feedback, learn continuously, and strive to improve both individually and as part of the team.</li>
</ul>
<p><strong>Role-Based Competencies:</strong></p>
<ul