Regional Operations Manager

<p>At Tend, we do dentistry differently — bringing hospitality, technology, and clinical excellence together to create a new kind of dental experience. As the Regional Operations Leader for the Boston market, you’ll be the key driver of performance, growth, and a culture champion across multiple studios. This role is about more than operations — it’s about embodying Tend’s values and building a positive, inclusive culture that inspires our teams and delights our members.. Reporting to the VP of Operations, you’ll partner closely with Studio Managers, Lead Dentists, and cross-functional teams to deliver operational excellence, financial success, and an unparalleled patient experience. </p>
<p><strong>This position will support 4 Tend Studios across the Boston area</strong></p>
<p><strong>What You’ll Do</strong></p>
<ul>
<li><strong>Lead Market Operations</strong>: Oversee the day-to-day operations and overall performance of multiple studios within the Boston market.</li>
<li><strong>Drive Results</strong>: Own market-level P&L, identify trends, and implement strategies to achieve revenue, efficiency, and profitability goals.</li>
<li><strong>Develop Leaders</strong>: Coach, mentor, and empower Studio Managers to run high-performing teams and build strong pipelines of talent.</li>
<li><strong>Champion Patient Experience</strong>: Collaborate with Lead Dentists and clinical teams to ensure a seamless, world-class member experience and consistently strong NPS scores.</li>
<li><strong>Ensure Compliance & Quality</strong>: Uphold OSHA, HIPAA, and Tend’s clinical and operational standards through audits, risk management, and training.</li>
<li><strong>Optimize Resources</strong>: Oversee staffing, scheduling, and facilities to maximize patient access and maintain well-run, welcoming studios.</li>
<li><strong>Model and Promote Culture</strong>: Champion Tend’s values in every studio. Create an environment where Lead Dentists, Studio Managers and their teams feel supported, respected, and engaged.</li>
</ul>
<p><strong>Who You Are</strong></p>
<p>You bring leadership, heart, and a growth mindset to everything you do. You live Tend’s values, and you know how to bring them to life in your market:</p>
<ul>
<li><strong>Tend to Others</strong>: You consistently deliver on goals that matter to patients, teams, and the business, creating an environment where people thrive.</li>
<li><strong>Be Brave Enough to Lead</strong>: You take initiative, tackle tough issues, and make bold decisions that balance operational excellence and patient care.</li>
<li><strong>Savor the Ride</strong>: You bring positivity and energy that motivates teams, create an engaging environment, and hold yourself accountable for building and sustaining culture.</li>
<li><strong>Embrace Our Differences</strong>: You champion inclusivity and respect, ensuring company culture is built on trust and belonging — not just performance.</li>
<li><strong>Rooted in Growth</strong>: You are reflective and open to feedback, continuously learning and modeling growth for your teams.</li>
</ul>
<p><strong>You also bring strengths that set you apart as a market leader:</strong></p>
<ul>
<li><strong>Navigate Complexity with Clarity</strong>: You break down competing priorities into clear, actionable steps that keep studios moving forward.</li>
<li><strong>Decide with Confidence</strong>: You make well-informed, timely decisions that balance people, patients, and business needs.</li>
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