Studio Manager

<p>At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 10-20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure.</p>
<hr data-start="778" data-end="781">
<p data-start="783" data-end="803"><strong>What You’ll Do</strong></p>
<ul data-start="804" data-end="1889">
<li data-start="804" data-end="931"><strong data-start="806" data-end="831">Lead Daily Operations</strong>: Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.</li>
<li data-start="932" data-end="1099"><strong data-start="934" data-end="965">Champion Patient Experience</strong>: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.</li>
<li data-start="1100" data-end="1215"><strong data-start="1102" data-end="1123">Drive Performance</strong>: Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.</li>
<li data-start="1216" data-end="1356"><strong data-start="1218" data-end="1239">Develop Your Team</strong>: Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.</li>
<li data-start="1357" data-end="1489"><strong data-start="1359" data-end="1378">Promote Culture</strong>: Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio.</li>
<li data-start="1490" data-end="1635"><strong data-start="1492" data-end="1522">Partner Cross-Functionally</strong>: Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.</li>
<li data-start="1636" data-end="1767"><strong data-start="1638" data-end="1669">Ensure Compliance & Quality</strong>: Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.</li>
<li data-start="1768" data-end="1889"><strong data-start="1770" data-end="1793">Optimize Scheduling</strong>: Manage staff schedules to balance patient access with efficiency and meet performance goals.</li>
</ul>
<hr data-start="1891" data-end="1894">
<p data-start="1896" data-end="1913"><strong>Who You Are</strong></p>
<p>You’re a people-first leader who thrives in a fast-paced, high-volume environment. You live Tend’s values every day and know how to bring them to life in your studio:</p>
<ul data-start="2084" data-end="2829">
<li data-start="2084" data-end="2232"><strong data-start="2086" data-end="2121">Tend to Others</strong>: You deliver results that matter to patients and your team while fostering a supportive, caring environment.</li>
<li data-start="2233" data-end="2383"><strong data-start="2235" data-end="2272">Be Brave Enough to Lead</strong>: You step into challenges with confidence, making decisions that balance operational needs and pa